Q U A L I T Y C U S T O M E R S E R V I C E
TRAINING OBJECTIVESUpon completion of the course, participants will: Understand what customer’s needs , wants & expectation Understand the importance of delivering exceptional customer service Identify customer service gaps that exists & ways to address them Moments of truth– SWOT analysis of the current situation/ Develop Action plan Examine the importance of product knowledge in your […]