As Leaders You Need To Have Empathy
“This training absolutely benefited me a lot. Not only will it work for me in the office, but I can carry this at a personal level also.”
This was the comment of Reserve Bank of Fiji, Senior Analyst Lute King who works in the Statistics and Macro-Prudential and Surveillance team that is part of the Financial Institutions group.
Ms King made this comment after attending a leadership training facilitated by Fiji Commerce and Employers Federation CEO and trainer, Kameli Batiweti.
She further expressed that the training was refreshing and definitely not what she was expecting.
“The training has been really good as what I was expecting was something coming out of the text book but things are more relatable and it basically brings everybody down to the relationship level and how important it is to integrate with one another and work with feelings and emotions and at the same time keep a level-head,” said Ms King.
She explained that in most situations people are advised to work on their weaknesses but for the first time she was told in this training to build up on her strength.
“Something I heard this morning was focusing more on your strength and redefining it and eventually those will be the bigger steps in overcoming your weaknesses,” said Ms King.
Another participant of the training who is the Manager for Abby’s Faith Rental, Ms Kristel Shukla, said that she will now be able to overcome her challenges when delegating duties to her staff, through the teachings from this training.
“One of the challenges is to delegate the duties and expect the person to carry it out with 100% accuracy without me being present. So from the training, I learnt how to do that, such as doing a base line assessment at work for my staff,” said Ms Shukla.
She further explained that when obtaining a BCOM degree one thing that was not taught was leadership. This training will help her in communicating with her bosses in a level-headed manner.
“When things do not go our bosses way, they get frustrated so what I am taking back with me from this training is the emotional intelligence bit. Instead of reacting to the situation I will just apologize and ask my boss for solutions on how to do this better so that everyone can move forward rather than dwelling in the same situation,” said Ms Shukla.
Nestle Export Manager Mr Sanjeet Singh elaborated on how as a manager sometimes they lack empathy when dealing with their staff and how to improve on that through this training.
“We need to focus more on empathy in the sense we need to understand our team members and the challenges they face on a daily basis. As managers we sometimes override their challenges over ours and don’t listen to them and that is something we need to change,” said Mr Singh.