Understand your employees
“We are teaching the participants to analyze the situation at hand and then think outside the box for a solution.”
This was the comment of Fiji Commerce and Employers Federation (FCEF) trainer, Epi Gonewai who conducted a Course on Supervision and Middle Management with 22 participants.
Mr Gonewai expressed that their focus in this course was on those who are in supervisory positions or middle management and how they handle difficult situations.
“We are focusing on the core problems of supervisors as they don’t have the right knowledge for their role, as at one time they were employees themselves who worked up the ranks through their hard work,” he said.
This training concentrated on talent inventory, gaps analysis, identifying service gaps within the organizations and goal setting especially during COVID-19 as people needed to think outside the box.
“Some supervisors think that it is going to be a joy ride and things will be the same as it was when they were just an employee, but their role has changed, as they represent their subordinates to management which is very important,” said Mr Gonewai.
Participants travelled from the west to be part of this one-day training that was held at the Tanoa Plaza Hotel in Suva.
The 22 participants shared their challenge of dealing with employees who work under their supervision and how it becomes difficult to delegate tasks and not have it done appropriately.
“The major challenge is when you try and delegate things to the employees and the work is not done on time or it is not done correctly. Through this training I learnt that the best way to approach this situation is to firstly understand the person, as people are not the same,” said Public Rental Board, Property Supervisor West, Mr Waisea Rokobera.
He adds that the training has taught him how to understand his employees and to identify their strengths and weaknesses.
“From the training I understand it’s not about ruling your employees, but it’s about how you deal with people better by learning their behaviors,” said Marsh Ltd, Accounts Manager, Ms Donna Wendt.