Support

About Members Hub

How do I access Members Hub

You will receive an email from Fiji Commerce & Employers Federation employer@fcef.com.fj with a password reset link. Click the link to set your password and log in

What can I do in the Members Hub?

Members can personalise profiles, browse news, access resources, participate in discussions, view Council meeting minutes, register for events, and invite representatives to Councils.

Are there guides or support materials?

Yes. During the soft launch, pop-up tooltips will guide you through the platform. For the official launch, full user guides, short explainer videos, and Q&As will be made available

Will my information be secure?

Yes. The Members Hub uses secure login credentials, your personal and organisational information is protected

Can I access the Members Hub on mobile?

Yes, the Members Hub is accessible via desktop, tablet, and mobile devices

How do I provide feedback or report issues?

Click on the ‘Feedback’ button at the bottom of the page

Getting Started

I haven’t received the email?

Check your spam/junk folder. If you still haven’t received it, contact support@fcef.com.fj

I can’t access the page?

This is usually due your internal firewalls. Please raise this with your IT Team.

I forgot my password

Use the “Forgot Password” link on the login page to reset your password.

What email do I use to log in?

Use the email address you entered when you first registered on the portal

Can multiple people from my organisation have access?

Yes. Once logged in, you can invite other representatives to relevant Business Councils based on your membership type.

How do I personalise my profile?

After logging in, go to your profile settings to upload a photo, add your organisation’s logo, and update your contact details

I forgot my password

Use the “Forgot Password” link on the login page to reset your password.

What email do I use to log in?

Use the email address you entered when you first registered on the portal

Navigating the site

First-time users will be guided by intuitive in-platform prompts to support easy navigation of the Members Hub.

Video Walkthrough