Event Start Date: 16 July 2026 at 9:00am
Event Closing Date: 16 July 2026 at 4:30pm
Venue: Employers Hub, 42 Gorrie Street, Suva

Registration Start Date: 8 June 2026 at 12:00am
Registration Closing Date: 16 July 2026 at 7:00am

Member Price: $222.22 + VAT
Non-Member Price: $311.11 + VAT

Customer complaints can be challenging, but when handled well, they can become valuable opportunities to build trust and strengthen customer relationships. This practical training will equip participants with the skills to manage complaints professionally, communicate with empathy, apply effective service recovery techniques, and turn negative experiences into positive outcomes. Participants will also gain greater confidence in handling difficult customers while improving customer satisfaction, retention, and long-term loyalty.

Trainings Objectives

• Handle customer complaints professionally, confidently, and with empathy.
• Use effective listening and communication techniques when responding to customers.
• Apply practical service recovery strategies to resolve issues quickly and fairly.
• Turn negative customer experiences into positive outcomes.
• Strengthen customer trust, satisfaction, retention, and long-term loyalty.
• Improve personal confidence when managing difficult or challenging customers.

Training Details:

Date : 16th July 2026
Time: 9.00am – 4.30pm
Venue: Employers Hub, 42 Gorrie Street, Suva